Lockdown 6.0 - Contactless PICKUP & Deliveries

Dear Valued customers,

[last updated 4th October 2021]

Thank you for your ongoing support during unprecedented times.

Our store is closed to customers as per Government directives. 

However, we continue to work through to offer you online orders and Contactless Pick Up.

 

CONTACTLESS PICK UP

 

We continue to offer online orders which includes Contactless Pick up.

No Entry to the store is permitted. 

 

How to complete Contactless PICK UP?

 

1. Order online - (select Pick Up)

2. Await confirmation your order is ready

3. Arrive during pick up hours ONLY 

4. Call 98901049 on your arrival

5. Wear your mask and pick up item from designated pick up area

*NO Entry to the store is permitted*

 

When are the CONTACTLESS PICK UP HOURS?

 

Before Arriving please await order confirmation and instructions.

 

TUES, WED, THURS: 9:30am to 2:30pm

FRI: 10am to 3:30pm

SAT: 9:30am to 2:30pm

 

Online Orders - DELIVERY 

 

We are experiencing extensive delivery delays due to COVID-19 having a higher than usual impact on all Courier Networks.

 

Extended lockdowns across our most populous states mean record numbers of people are shopping online. This has caused an unprecedented surge in parcel deliveries. 

Unfortunately, this is out of our control and we endeavour to continue to fulfil orders from our end, but please note we cannot Fast track parcels once they are shipped and are unable to control when they arrive.

 

If you do need to follow up a delivery outside these circumstances please contact us below:

 

e: whitehorsemusic.hello@gmail.com

phone: 03 98901049

 

We look forward to seeing your happy faces in store again.

Keep the music playing Australia!

 

Thanks,

The Whitehorse Music Team