Need a VIOLIN, VIOLA or CELLO?
Book an Appointment with a String Specialist
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OPENING HOURS:
TUESDAY : 9am to 5:30pm
WEDNESDAY : 9am to 5:30pm
THURSDAY: 9am to 5:30pm
FRIDAY: 10am to 6:30pm
SATURDAY: 9am to 3pm
Appointment FAQ
Appointments help us provide you with dedicated string specialists and time which is tailored to you, while maintaining social distancing and support Covid safe requirements.
What is Appointment Shopping?
You will have the opportunity for a dedicated in depth appointment with one of our String Specialists to help find the right Violin, Viola and Cello for you!
Select a 45 minute timeslot on our online booking service.
The booking will ask you to provide us with helpful information about the instrument you are looking for. We will then prepare and select instruments to present to you!
Can I choose the String Specialist?
If you are looking for help from a particular string specialist, you can note this when making a booking and whilst we will do our best to cater to this, we cannot always guarantee it.
Can I try the instrument?
Absolutely! Our String Specialist can demonstrate the instruments for you first if you like, but we give you ample opportunity to try them out for yourself..
I am upsizing, can I trade in the previous instrument?
Yes, please bring it along and we can assist you during the appointment to process eligible trade in instruments. For instruments purchased from us, we offer a 55% trade in, as long as it has been kept in adequate condition.
Can I still buy other items such as upgrading my bow or purchase accessories during the appointment?
Yes, we can help you out with all your needs during your appointment.
What if I am running late?
Please call and let us know. We can assist you to reschedule or you can attend for a truncated appointment. Appointments must conclude at their original booking allocation and can not run overtime due to commitments to the other customer appointments booked.
What if I need to Cancel?
Please let us know by calling 03 98901049 or emailing whitehorsemusic.hello@gmail.com
We can assist you to reschedule or you can re-book using the link:
https://calendly.com/whitehorsemusic
Can I just walk in to purchase an instrument without an appointment?
You are welcome to come in to purchase an instrument without an appointment, but please note that we do prioritise appointments and you may need to wait or be asked to come back at a more suitable time.