Dear Valued customers,
[last updated 21st October 2021]
Thank you for your ongoing support during unprecedented times.
Our store is closed to customers as per Government directives.
(we are non-essential retail and will re-open when we hit 80% fully vax)
However, we continue to work through to offer you online orders and Contactless Pick Up.
(please note there are delays in the postal system and orders may take time to arrive)
Also!....we look forward to re-opening in November, we will be offering Appointment Shopping! More details coming soon!
In the meantime we remain closed and offer contactless pick up.
See below:
CONTACTLESS PICK UP
We continue to offer online orders which includes Contactless Pick up.
No Entry to the store is permitted.
How to complete Contactless PICK UP?
1. Order online - (select Pick Up)
2. Await confirmation your order is ready
3. Arrive during pick up hours ONLY
4. Call 98901049 on your arrival
5. Wear your mask and pick up item from designated pick up area
*NO Entry to the store is permitted*
When are the CONTACTLESS PICK UP HOURS?
Before Arriving please await order confirmation and instructions.
TUES, WED, THURS: 9:30am to 2:30pm
FRI: 10am to 3:30pm
SAT: 9:30am to 2:30pm
Online Orders - DELIVERY
We are experiencing extensive delivery delays due to COVID-19 having a higher than usual impact on all Courier Networks.
Extended lockdowns across our most populous states mean record numbers of people are shopping online. This has caused an unprecedented surge in parcel deliveries.
Unfortunately, this is out of our control and we endeavour to continue to fulfil orders from our end, but please note we cannot Fast track parcels once they are shipped and are unable to control when they arrive.
If you do need to follow up a delivery outside these circumstances please contact us below:
e: whitehorsemusic.hello@gmail.com
phone: 03 98901049
We look forward to seeing your happy faces in store again.
Keep the music playing Australia!
Thanks,
The Whitehorse Music Team